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Benefits of staff training

  • Labor savings: reduced duplication of effort; less time spent correcting mistakes; faster access to information
  • Cost savings: fewer machine breakdowns, lower maintenance costs; lower staff turnover, lower recruitment costs; reduction in bad debts; reduced customer support calls; reduced help desk calls; reduced need for supervision; reduced downtime; increased staff productivity
  • Income generation: increased sales; sales referrals made by nonsales staff; new product ideas; improved customer satisfaction and retention
  • Performance improvement: in quality, quantity, speed, safety, problem solving
  • Behavioral improvements: attitude, ethics, motivation, leadership, communication, reduced conflict